Last updated: September 29, 2024
At Shieldinelix Securities, we strive to provide high-quality services and customer satisfaction. However, if you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Refund requests must be made within 30 days of the purchase date.
- Only services and products purchased directly from Shieldinelix Securities are eligible for refunds.
- To be eligible for a refund, you must provide proof of purchase.
Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Customized security solutions.
- Completed consultation services.
- Subscription-based services once the service period has commenced.
Refund Process
To request a refund:
- Contact our customer service team at support@shieldinelix.com.
- Include your order details and reason for the refund request.
Once your request is received, we will evaluate it and notify you of the approval or rejection of your refund within 7 business days.
Approved Refunds
- Approved refunds will be processed within 14 business days and issued to the original payment method.
- You may experience delays depending on your bank’s processing times.
Late or Missing Refunds
If you haven’t received your refund:
- First, check with your bank or payment provider as processing times may vary.
- If you still haven’t received your refund after 14 business days, please contact us at support@shieldinelix.com.
Changes to the Refund Policy
Shieldinelix Securities reserves the right to modify or update this refund policy at any time. Changes will be posted on our website and will be effective immediately.
